BEN KEYES: PEOPLE WANT TO KNOW "HOW DID YOU DO IT?"

I had a lot of experience and training behind me and so did green cross

In 1991, I began my emergency management career.

During the winder of 92', DEM was on travel restrictions. Independent Study was my only training in Emergency Management

My disaster activation role was Assistant State Human Services Officer.

When Hurricane Andrew made landfall, I experienced a 90 degree learning curve.

A good sense of humor and my fellow disaster workers were wonderful support, but totally insufficient for the level of stress I experienced. I learned the meaning of compassion fatigue, but did not know it was "a thing".

GREEN CROSS ACADEMY OF TRAUMATOLOGY ~ CONFERENCE KEYNOTE

SEPTEMBER 11: REFLECTIONS AND NEW DIRECTIONS

Kathleen Regan Figley, MS, DMin
Master Traumatologist
Green Cross Volunteer 1997 - Present
Figley Institute Accredited Site Director (2005-2015)
Tallahassee, FL

GCP ACTIVATION: September 11 / SEIU INVITATION SEPTEMBER 14

Sept 16 - planning TEAM

september 18 - october 17 GCP services to 32BJ staff and members

COMPASSION STRESS MANAGEMENT

1/2

specialized assistance - ambiguous loss specialists (9/26 - 9/29; 10/10 - 10-14)

what worked, what didn't

GCP Incident Commander - Kathy

Operations - Crisis Intervention - Jim

+ Started activation right after North Tower fell

"Instant Commander"

+ Networked with GCP members, Accredited Site Directors, DEM

+ Staffing / - Staffing

Operations - Crisis Intervention - Jim

+ Facilitated team defusings

+Served on PlanningTeam

+ Later served as Incident Commander

Operations - Training - Jay Martin

Operations - Crisis Intervention - Jim

Compassion Stress Management - 2 Safety Officers - Sheli & Doug

+Provided both Field Traumatology and Compassion Fatigue Training to 32BJ EAP providers

Compassion Stress Management - 2 Safety Officers - Sheli & Doug

+ Quiet Room with comfort, amenities, and privacy

- Reported to Team Leaders rather than Incident Commander

+Daily Defusings

+ Post-deployment self-assessment

- Did not include pre-deployment self-assessment

Administration/Finance -Kathy, Alyson, Local Hire

Compassion Stress Management - 2 Safety Officers - Sheli & Doug

Administration/Finance -Kathy, Alyson, Local Hire

+ Per Diem - in CASH

- Needed to open a checking account

Public Relations - Charles

Compassion Stress Management - 2 Safety Officers - Sheli & Doug

Administration/Finance -Kathy, Alyson, Local Hire

Press Releases

Press Q & A

GCP Website

Logistics

+ Air Life Line

+ 32BJ made hotel reservations and paid for rooms directly

developments over the past 20 years

Compassion Stress Management/Fatigue Certification

Taking care of our teams

Standards of Self-Care

Self-Compassion

Kristen Neff's website

Post Traumatic Growth

Growing through the pain

Posttraumatic Growth Workbook

Charles

Distinguished Chair at Tulane University, School of Social Work

Charles R Figley, PhD

Me

Woodland Drives Neighborhood Disaster Committee Chair

WD Neighborhood Safety Committee TLH FB page

On September 11, 2001, we deployed under the Green Cross Projects banner.

Today we are the Green Cross Academy of Traumatology.

BEN KEYES: PEOPLE WANT TO KNOW "HOW DID YOU DO IT?"

I had a lot of experience and training behind me and so did green cross

GREEN CROSS ACADEMY OF TRAUMATOLOGY ~ CONFERENCE KEYNOTE

SEPTEMBER 11: REFLECTIONS AND NEW DIRECTIONS

1997 - 2001

GCP ACTIVATION: September 11 / SEIU INVITATION SEPTEMBER 14

Sept 16 - planning TEAM

Photo Gallery

september 18 - october 17 GCP services to 32BJ staff and members

COMPASSION STRESS MANAGEMENT

specialized assistance - ambiguous loss specialists (9/26 - 9/29; 10/10 - 10-14)